ERTS handles everything from cars, SUVs and small trucks that will not start, have been in minor accidents, or are stranded on the roadside. No matter if you have a flat tyre, dead battery or engine failure, we come out and get you sorted. If the vehicle needs to go to a repair shop, we will tow it safely.
As our name suggests, we provide emergency response towing service and are available 24/7 including nights, weekends and public holidays. We never leave you stranded because emergencies do not wait for business hours. It is our endeavour to reach you as quickly as possible. Your safety is our priority.
The moment we receive your call, we aim to dispatch our tow truck within seconds. We leave the premises instantly but the actual arrival time depends on traffic, weather and distance. Keeping you updated and reaching as early as possible is key for us.
You just call our main number and give us your location, the vehicle make and model, and a short description of the problem. If possible, tell us if the vehicle is parked on a highway or restricted access area so we bring the correct equipment. That way we arrive ready to handle your situation.
Every type- be it cars, trucks or SUVs. If you own a heavy-duty truck, bus or specialised vehicle, we may need to arrange special equipment. When you call, let us know the vehicle size and any modifications so we can confirm we have the right truck for the job.
Cost typically covers mobilising the truck, the drive to your location, securing the vehicle and towing it to the designated drop-off point. The factors that determine pricing include distance, vehicle size, time of the day and special access. Once you get in touch with us, we provide you with the quote upfront so that you know what to expect.
Stay in a safe place away from traffic if you are on the roadside. Turn on hazard lights if possible and keep your contact-info ready so we can update you about arrival. If your vehicle is on a busy road try to get behind a barrier or off the road while you wait.
Yes, we can take the vehicle to a nearby trusted repair partner if required and we can drop it off directly. If you prefer a particular workshop or garage just let us know when you call and we will accommodate that. We focus on making the full process simple for you.
Do you accept credit/debit cards, and do you require payment upfront?
Your feedback matters to us. After service you can call our office or send an email with your experience. We will review every case and follow up with you if you report any concerns so we continue improving our service every time.
